Refund Policy

At Pizza Express, customer satisfaction is our priority. If there’s an issue with your order, such as missing items, incorrect items, or quality concerns, please contact us within 24 hours of receiving your order. Refunds or replacements are considered on a case-by-case basis, and proof of purchase is required. We do not provide refunds for orders that are prepared correctly but are not to individual taste preferences.

Shipping/Delivery Policy

We offer delivery within a 5-mile radius of our store in San Jose, including Campbell, Santa Clara, and Los Gatos (zip codes: 95128, 95126, 95112, 95110, 95125, 95124, 95008, 95050, 95117, 95030). Your order can be delivered hot and fresh by our own drivers, or through Uber Eats and DoorDash. Delivery times may vary based on your location and order size. A delivery fee applies depending on distance, and a minimum order may be required. Takeout orders are typically ready for pickup within 10-15 min

Return Policy

Due to the perishable nature of our products, we do not accept returns. If you encounter any issues with your order, please contact us immediately, and we will work to resolve the problem to your satisfaction.

Cancellation Policy

Takeout and delivery orders can be canceled without penalty if canceled within 5 minutes of placing the order. After this time, cancellations may not be accepted if food preparation has already begun.

For any inquiries regarding our policies or to report an issue, please contact us at 408-995-6666.